AI Voice & Phone Agents
Voice agents on Vapi, Retell, and Twilio that answer, qualify, and book.
Inbound and outbound voice agents with CRM writes, calendar tool calls, warm human transfer, and full call analytics.
Problems I solve
- Missed calls turning into lost revenue
- SDRs spending hours on outbound dials
- 24/7 phone support with no headcount
- Multilingual voice coverage without a call center
What you get
- Voice agents on Vapi / Retell / Twilio
- Tool calls into CRM, calendar, and knowledge base
- Warm transfer + call summary to humans
- Analytics, transcripts, and QA scoring
Use cases
Inbound qualification agent
Answers 24/7, qualifies against ICP, books the meeting, writes to the CRM.
Outbound reactivation
Reaches lapsed leads, handles objections, and books demos with human handoff.
Appointment reminders & rescheduling
Confirms bookings, reschedules, and cancels — with SMS fallback.
Tier-1 phone support
Grounded in your docs, escalates with context to a human when confidence drops.
Examples I've shipped
Inbound SDR agent
Outcome — Books qualified meetings 24/7 with sub-second latency.
Clinic reminders
Outcome — No-show rate dropped 34% in 6 weeks.
How I work
- 1
Persona & script design
Define voice, guardrails, and success criteria.
- 2
Integrations
Wire CRM, calendar, and knowledge base tools.
- 3
Evals
Golden transcripts + latency + CSAT scoring.
- 4
Rollout
A/B against humans, then scale traffic gradually.
Deliverables
- Production voice agent
- CRM/calendar integrations
- Call analytics dashboard
- QA rubric
Benefits
- 24/7 phone coverage
- Sub-second response
- Every call transcribed and scored
Frequently asked questions
How natural does it sound?+
With ElevenLabs / OpenAI Realtime voices, users often don't realize it's an agent — I always disclose per compliance requirements.
Can it hand off to a human?+
Yes — warm transfer with a spoken summary and CRM notes so the human picks up in context.